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SOFTCOMM emphasizes Quality Assurance from inception of project and continues through every phase till completion of tasks. This requires advanced planning, assignment of qualified staff, and implementing a rigorous program that has well-established project management techniques. This proven approach will be used in all seven zones and in working on all 22 functional areas.
SOFTCOMM believes in the philosophy that to ensure successful completion of projects, it has to maintain clear lines of communication between the customer and internally among the team members. This process will be implemented beginning with the comprehensive plan of action which include milestones and project schedules that will ensure responsiveness to customer needs. SOFTCOMM will communicate with our lead personnel and subcontractors on a regular basis to identify and resolve potential issues before they impact schedule and costs. If issues involve the discovery of problems outside the scope of the original work, then these issues will be addressed with additional labor support and when required material to ensure adherence to schedule and cost with the goal of providing the most economical solutions.
SOFTCOMM is proactive in the identification and resolution of potential issues at the lowest level possible allowing those closest to the problem to address issues and implement corrective actions without unnecessary senior management intervention. SOFTCOMM strives to create an environment where problems or issues that arise during projects are brought to the attention of the project manager early enough that they may be resolved with little to no impact on schedule and/or additional cost to the Government. As appropriate, problems that arise as a result of quality are immediately addressed to the customer with a plan to resolve the problem to their satisfaction. SOFTCOMM strives to discover quality of work problems first through our own internal Quality Assurance practices.
Our first line managers are responsible for regular interaction with customers. Through regular interaction with customers, SOFTCOMM expects to identify issues and resolve problems before they become formal issues. During performance under the SeaPort-e contract and issuance of any task orders, SOFTCOMM managers will meet with the customer at the onset of tasking to ensure expectations are understood, schedules set, and feedback methodology is in place. By carefully monitoring performance, we expect to be able to provide any mid-course corrections if needed without impacting the customer.
When task order solicitations of interest to the SOFTCOMM Team are posted on the SeaPort-e web site.
SOFTCOMM will perform a work analysis to break the work down to its lowest task level and link the tasks in a logical flow of activities. Identifying all outputs from tasks and subtasks required of the contractor, SOFTCOMM will then evaluate team members' qualifications vs. the requirements of the task to ensure the most qualified team members are proposed.
SOFTCOMM's Quality Assurance Program is designed to ensure that workmanship and inspection requirements conform to the highest industry and Navy standards in the relevant profession, trade or field of endeavor.
SOFTCOMM believes that a significant value-added feature of our QA system is its focus on continuous improvement. We believe that root cause analysis identification, together with implementation of a well thought out corrective action plan as a result of lessons learned is a key element in improving quality. We have steps in place to capture the lessons learned, both positive and negative, that can be applied to improving future efforts. These evaluations have formed the basis for numerous operational improvements. SOFTCOMM's quality policy and supporting Quality Assurance plan are consistent with government's guidance on performance-based contracts and performance work statements (PWS).
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